Cancellation & Refund Policy

StoryTales sells credits, redeemable for generating personalized storybooks and Live Books (short animated video clips). This policy covers cancellation and refunds under the Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010.

Credit purchases

You may request cancellation of a credit purchase within 14 days of the purchase date, for a full refund, provided none of the purchased credits have been used to generate a book or Live Book. Once any credit from a purchase has been spent, that purchase is no longer eligible for cancellation under this 14-day window. Purchased credits do not expire, so any credits you have not spent stay in your account and remain usable.

Subscriptions, if and when offered

If subscriptions are offered: they can be cancelled anytime, effective at the end of the billing period. Cancelling stops future billing; it does not retroactively refund the current billing period, and credits already granted for that period stay in your account. Per the Consumer Protection Regulations, you may cancel within 14 days of the initial subscription purchase for a full refund of that charge, provided you have not yet used credits from it to generate a book.

Unused credits

Purchased credits do not expire. Credits you have not spent remain in your account and stay usable, and we do not currently offer cash refunds for them outside the 14-day cancellation window above. If StoryTales permanently discontinues the service, purchased credits still unused at closure are refunded at their purchase value; promotional and welcome credits have no cash value. The Terms of Service set out the notice period that applies in that case.

Credits already spent on a generated book

Once credits have been spent to generate a storybook or Live Book, that generation is complete and the credits are consumed. We do not refund credits for a book that was successfully generated, even if you are unsatisfied with the artistic result, since AI-generated illustrations vary by nature and a successful generation is not a service failure. This does not limit non-waivable consumer rights that apply to you.

Technical failures are different and are handled automatically: if a generation fails due to a technical error on our end (for example, the AI provider errors out or times out), the credits for any pages or parts that did not successfully generate are automatically refunded to your account. You do not need to contact us for this. If a book partially generates before failing, the pages that did generate are kept and their credits are not refunded, since that portion of the service was delivered. If you believe a failed generation was not correctly refunded, contact support (below) with the approximate date and we will investigate.

How to request a refund or cancellation

Email support@storytales.art with your account email and the order or transaction you're referring to. We aim to respond within a reasonable time and, where a refund is due under this policy, to process it within 14 business days.

Printed products

StoryTales does not currently offer printed/physical books. Every product is digital (PDF export and/or video). This policy will be updated if that changes.